T&C's

Please familiarise yourself with our T&C's before hiring with us. When hiring from Abc Dress Hire you are declaring that you accept all terms and conditions listed below, and thus are agreeing to abide by our rules and procedures accordingly. Abc Dress Hire reserves the right to change said terms and conditions at its discretion without notice.

You must be 18+ to book with us, or a parent or legal guadian with the same residential address must book on your behalf. Their personal details (as outlined above) are required to book.

Hire Period:

For all garments, we offer a 4-day rental period. The rental period begins on the day you select your item to arrive. If you live in a rural area, please let us know before your booking to allow extra time for your item to arrive 

If you wish to have a longer hire period than the standard 4 days, please contact us directly to see if this is possible 

Garments are sent out as early as possible, please note this time frame can vary dependent on the garment and demand. Please note the date of your event in the notes section upon checkout. However, please be assured you will have your garment before your event date.

Postage:

We use express postage which is guaranteed to arrive within 1-4 business days. We ship Australia Wide!! You will receive your tracking number once you order has been fulfilled on your order confirmation.

If your order does not arrive within 4 business days this will be considered delayed. In the event your item is delayed please contact us. You may be eligable for a store credit if this was not a last minute order. Postage cost will not be refunded and dedutcted from store credit.

Public Holidays - We do factor in public holidays prior to sending you order. If we believe your order will not arrive we will contact you prior to check if you would like to proceed with the order and you are willing to take the risk that it possibly might not arrive in time.

Incorrect or Faulty Items 

If you open your delivered parcel to find that you have been sent the incorrect item, please email info@abcdresshire.com immediately. If there's enough time, we will do our best to get you a replacement so you still have something to wear.

If you find that the item is correct, but has other issues (e.g. damage, faults or noticeable stains), please let us know within 5 hours of receiving the item, and definitely prior to wearing the item.

If you don't let us know within this timeframe, we reserve the right to refuse a refund as it will not be clear when the damage was caused or by who. You should do this even if you believe you will still wear the item, as you may be offered a discount. More importantly, it will mean you won't be blamed for the damage or charged damage fees.

If you've been advised that a refund will be offered (or will be considered upon return), you must post back the item(s) within 1 business day, unless otherwise agreed with ABC Dress Hire that has provided you with the item(s).

You acknowledge that the items being sent to you are not brand new and may have some signs of wear & tear. A refund may not be granted if the issue is considered minor or insignificant.

In all cases, you will need to wait for the item to be returned to the rental partner and assessed, prior to a refund being approved and processed. If approved, you will receive a full refund including any amount paid for postage.

Pick ups:

Pick ups are by appointment only. We will notify you when your outfit is ready to be picked up with the pick up address. 

Local drop off

Local drop off is available for surrounding suburbs within 3km. Please note this does not include return pick up or a return postage satchel. All orders will need to be dropped back on the end date of your hire.

Postal delays:

Abc Dress hire works hard to ship all hires early to ensure timely deliveries. If we believe a garment would not reach you in time, we would not proceed with the order and let you know ASAP. We cannot be held responsible for unforseen delays.

Postal returns:

When returning an order via postage - simply hand the prepaid return satchel (provided with your order) to any Aus Post over the counter by 4pm on the end date of your hire. Please do not place your return in a street box. If your hire period ends on a sunday or a public holiday please don't worry we will be aware of this. Simply return the garment the following business day before 4pm. Make sure to only hand your return to over the counter at Australia post outlets only and to keep the lodgement receipt for your protection. If you do not have a lodgement receipt and the item does not arrive or proof of tracking you will be held responsible for the loss of the item if it isn’t received back within 21 days.

If you loose your return satchel please contact us directly as we possibly can directly send you the return postage label for you to print and stick on a new satchel that you will be able to purchase at your local Aus post. 

Local returns:

Local returns please have the item dropped off on the end date of your hire.

Cleaning:

Dry cleaning is included, no cleaning is required for you! DO NOT attempt to clean the garment yourself and DO NOT alter the piece in any way.

Guaranteed Weekend Arrival:

For guaranteed weekend arrival (postal orders) please have your booking placed by Tuesday 4pm. Any order that is placed after this timeframe is considered a last minute booking (please read more about late minute orders below). 

Last Minute bookings:

In the case you require/book an outfit last minute requiring postage and the item unfortunately doesn’t arrive in time for your event you are not eligible for a refund or store credit. We will let you know if we think it will not arrive and is not worth risking it - however it is ultimately your decision if you would like to proceed with the booking and take the risk with postage. We consider last minute bookings to be within less than 4 business days of your hire start date. Any last minute bookins that do not arrive in time for your event, Abc Dress Hire will not be held responsible and no credit or refund will be provided.

It is essential you input the date of your event on the event date section when booking. This way we can give you the best estimated postage time frame

Late returns:

We do understand things do happen and you may be late returning the item. Please let us know directly if this is the case ASAP. If returning by post please note if the item is not posted by 4pm on the end date of your hire late fees will apply.Late returns can severely impact another persons hire and will result in $20 a day late fee the item is not returned.

Damage:

When hiring our garments it is expected that they will be treated with the utmost care and respect. Please contact us immediately if you damage the garment in any way. You will be liable to cover repair costs. If the garment is not repairable, you will be charged the replacement value and not be able to keep possession of the item.

Try ons:

Local try ons are available.

Please book now via this link

Book a try on

Fake Tan, Perfume & makeup:

Please be extremely mindful when wearing excess makeup or body makeup. This can cause staining in the garment which may require additional cleaning at the customers expense. We understand you may be wearing fake tan, however please make sure your not wearing unwashed tan when wearing the garment. This can cause permanent staining. Please avoid spraying perfume directly onto the garment. 

Sizing and styles issues:

We try our best to answer any questions in regards to sizing however if the item does not fit we will be unable to offer refunds for dresses that do not fit perfectly.We are more then happy to perform an exchange for another item however this may not be possible due to availability of other items or simply not enough time to get it to you for the event. We steam all garments before hiring however some creasing may occur during transit. If you receive a garment with slight creasing - please DO NOT IRON. Instead, steam on low heat or hang it in your bathroom while you shower (the steam will help remove creases). If you still are unable to remove creasing please contact us directly as we can help assist with other options 

Change of mind/Cancellation:

For a change of mind, we are able to offer a store credit if we are provided notice within 14 days from the date that the garment is booked for. Notice provided less than 14 days prior to the booking date please contact us immediately. If your request to cancel falls inside the 14 days before your booking date, you must liaise directly with us to have the cancellation approved. Refunds are not provided if given less than 14 days notice of cancellation. Please note this before proceeding with your booking.

Verification:

In some cases we may need you to verify your identity by providing ID. This may be a valid drivers, passport, University ID. This is only to prevent potential fraud. If you are unable to provide these required details your order will likely be cancelled.

Payment:

Items are not secured unless full payment has been made. Afterpay is available for bookings made online only. Cash is welcome

Store credits:

All of the above policies are to be abided by when using your store credit. Store credits are valid for 1 year after date of issue.

Selling items:

Please note all selling items are FINAL sale. We do not offer refunds or returns for change of mind

Accidental damage protection

Accidents can happen. To protect you, we offer optional Accidental Damage Protection at checkout for a fee of $10.

Accidental damage insurance covers up to $50 worth of specialist cleaning or seamstress repairs for a single item. If repair costs exceed $50 you will be required to pay the further repairs or cleaning fees.

If you accidentally cause significant damage to a garment you've rented with ABC Dress Hire, you may be liable for repair or replacement fees, per our Rental Agreement, which must be accepted to complete an order on our website.

But you can protect yourself by taking up the option of Accidental Damage Protection. If your order is eligible for it, it'll appear as a tickbox option on the Shopping Bag page. You'll also be reminded with a popup prior to checkout.

This will help you avoid any unexpected large bills that may come because of a simple mishap. The protection covers a maximum of $200 in repairs or replacement fees. If rapid fees exceed $200 you will be required to pay the full repair cost.

Accidental Damage Protection is only offered when you are renting clothing items. If you choose to pay for the protection, it will only cover the clothing items in your order(s). 

Items that have been damaged that are eligible to be covered:

Accidental tear or rip

Missing/broken jewel or Diamonte

Staining (please not if staining is not able to be remedied, full RRP cost will be required as part of T&C’s and will not be covered by accidental damage protection)

Accidental damage protection does not cover items that have been lost or stolen after being delivered to you. Damage or staining that has been caused diliberately will not be covered. 

Returns that have been lost or stolen in transit are not covered with accidental damage protection.