For all garments, we offer a 4 or 8 day rental period. The rental period begins on the day you select your item to arrive. If you live in a rural area, please let us know before your booking to allow extra time for your item to arrive

If you wish to have a longer hire period than the standard 4 or 8 days, please contact us directly to see if this is possible

Garments are sent out as early as possible, please note this time frame can vary dependent on the garment and demand. Please note the date of your event in the notes section upon checkout. Please note we go off the event date for the hire, if you require the item before the event date to let us know as this affects our postal timeframes. We guarantee you will have your item before the event date that is selected at checkout. If we are unaware that you need the item prior to this date you won’t be eligible for a refund.

We use express postage which is guaranteed to arrive within 1-4 business days. We ship Australia Wide!! You will receive your tracking number once you order has been fulfilled on your order confirmation.

If your order does not arrive within 4 business days this will be considered delayed. Please read more below relating to postal delays. In the event your item is delayed please contact us. You may be eligable for a store credit if this was not a last minute order. Postage cost will not be refunded and dedutcted from store credit.

Public Holidays - We do factor in public holidays prior to sending you order. If we believe your order will not arrive we will contact you prior to check if you would like to proceed with the order and you are willing to take the risk that it possibly might not arrive in time.

We kindly ask that all communication with our team remains respectful—any form of abusive behaviour will not be tolerated. We are here to help and will always do our best to assist, even when the delay is beyond our control.

In the rare event that your hire is delayed in transit, we sincerely apologise for the inconvenience.

If your item does not arrive in time for your event, we are more than happy to provide a store credit or reschedule your hire to a future date (subject to dress availability).

Please note that we do not offer refunds for delayed parcels. While we completely understand how disappointing this can be, postal delays are unfortunately outside of our control. An item is considered delayed if it has not been delivered within four business days from the date it was posted.

If your parcel appears delayed, please avoid requesting a redirection, as this can extend delivery times by up to 14 business days. Our team always does everything possible to ensure your hire arrives on time, and we truly appreciate your patience and understanding.

We kindly ask that all communication with our team remains respectful—any form of abusive behaviour will not be tolerated. We are here to help and will always do our best to assist, even when the delay is beyond our control.

A security deposit is automatically applied to your cart at checkout. This amount cannot be removed; however, please note you do not pay this fee upfront at checkout. This fee will only be applied in cases of significant damage requiring repair, or if the item is returned late

The deposit is held as a safeguard against significant damage to the garment. If your hire is returned in good condition, the security deposit is not charged to the customer.

If damage does occur, the deposit will be used to cover the cost of specialist cleaning or repairs. In the rare event that repair costs exceed the deposit, additional charges may apply, and we will always provide an invoice for transparency.

This policy is in place to protect both our customers and our collection, ensuring all garments remain in excellent condition and available for future hires.

If you’re unsure about which dress to choose, why not add a Backup Dress? You can select an alternative style or the same design in a different size and pay only 30% of the hire price for the second dress.

Please note:

• Orders using the BACKUPDRESS code must have both garments booked for the same hire dates.
• The Backup Dress fee is non-refundable.
• If you choose to wear either the backup dress or the full-priced dress, no price difference will be refunded.
• You may wear only one of the two dresses to your event. If both are worn, the full hire fee for the backup dress (minus the 30% backup fee already paid) will be charged.
• If the tag is removed from the backup dress, the full hire fee will apply.

How to add a Backup Dress:

1. Add both styles to your cart (for the same hire date).
2. Enter the code BACKUPDRESS at checkout.
3. Complete your order and enjoy peace of mind knowing you have a backup option!

If you open your delivered parcel to find that you have been sent the incorrect item, please email info@abcdresshire.com immediately. If there's enough time, we will do our best to get you a replacement so you still have something to wear.

If you find that the item is correct, but has other issues (e.g. damage, faults or noticeable stains), please let us know within 6 hours of receiving the item, and definitely prior to wearing the item.

If you don't let us know within this timeframe, we reserve the right to refuse a refund as it will not be clear when the damage was caused or by who. You should do this even if you believe you will still wear the item. More importantly, it will mean you won't be blamed for the damage or charged damage fees.

If you've been advised that a refund will be offered (or will be considered upon return), you must post back the item(s) within 1 business day, unless otherwise agreed with ABC Dress Hire that has provided you with the item(s).

You acknowledge that the items being sent to you are not brand new and may have some signs of wear & tear. A refund may not be granted if the issue is considered minor or insignificant.

Pick ups are by appointment only. We will notify you when your outfit is ready to be picked up with the pick up address. 

Local drop-off is available for customers located within an 8km radius of our studio. This service is available for an additional fee of $20.

Please note that this option does not include return pick-up or a prepaid return satchel. All garments must be returned by 5pm on the final day of your hire period to the designated drop-off location.

When returning your order, simply place your garment in the prepaid return satchel provided and lodge it over the counter at any Australia Post outlet by 4pm on the final day of your hire period.

Please do not place your return in a street post box, as this will delay delivery and may result in late fees.

If your hire period ends on a Sunday or public holiday, don’t worry — we’re aware of this. Just return the garment over the counter before 4pm on the next business day.

To protect yourself, please ensure you keep your lodgement receipt as proof of return. If you are unable to provide proof of lodgement or tracking, and the item is not received within 21 days, you may be held responsible for the loss of the garment.

If you’ve misplaced your return satchel, please contact us directly. We can email you a new return postage label to print and attach to a replacement satchel purchased from your local Australia Post.

Please ensure your item is dropped off on the end date of your hire, no later than 5:00pm.

If for any reason this is not possible, you must contact us in advance to arrange an alternative return time. Please note that late fees can apply if items are not returned ontime as this can severely impact another customer’s event.

All garments are professionally dry-cleaned by ABC Dress Hire, so there’s no cleaning required from you.

Please do not attempt to clean, wash, or spot-treat the garment yourself, as this can cause damage. Additionally, do not alter or modify the garment in any way, including hemming or pinning, as this may result in repair or replacement fees.

Simply return your item after your event — we’ll take care of the rest!

For guaranteed weekend arrival (postal orders) please have your booking placed by Tuesday 4pm. Any order that is placed after this timeframe is considered a last minute booking (please read more about late minute orders below).

We completely understand that sometimes you may need to book an outfit at the last minute. However, please note that bookings made within four (4) business days of your hire start date are considered last-minute bookings.

If you choose to proceed with a last-minute booking and your outfit does not arrive or is unavailable in time for your event, you will not be eligible for a refund or store credit. Our team will always do our best to let you know if we believe the order may not be suitable for your timeframe, but ultimately it is your decision to proceed.

ABC Dress Hire will not be held responsible for last-minute bookings that do not arrive or cannot be fulfilled in time for your event.

We understand that sometimes things don’t go to plan, and you may be running late returning your item. If this happens, please contact us as soon as possible to let us know.

For postal returns, items must be lodged over the counter by 4pm on the final day of your hire period. If your return is not posted or dropped back by this time, late fees will apply.

Late returns can impact another customer’s booking, so to ensure fairness to all, a $25 per day late fee will be charged for each day the item remains unreturned beyond the due date.

When selecting a hire time frame, our standard hire periods are 4 day hire or 8 day hire. We recommend selecting 8 day hire in the event you are travelling or simply want to wear the dress to multiple occasions during the 8 days.

When selecting a 4 day hire, this is our base hire time period. Please note that when you select 4 day hire, if you decide to return your item earlier than the 4 days, you are not eligible for a refund. Our 4 days hire is our base price for each garment.
The standard 4 day hire is usually plenty of time for most hire period.
If you are unsure of how long you would like to hire for, please contact our team for further assistance.

If you would like to enquire about travel bundles or extended hire periods for longer than 8 days, please contact our team for assistance.

When hiring our garments it is expected that they will be treated with the utmost care and respect. Please contact us immediately if you damage the garment in any way. You will be liable to cover repair costs. If the garment is not repairable, you will be charged the replacement value and not be able to keep possession of the item.

Local try ons are available.

Please book now via this link Book a try on

Please be mindful when wearing makeup, body makeup, or fake tan while using our garments. These products can easily transfer onto the fabric and may result in staining that requires specialist cleaning at the customer’s expense.

While we understand many customers wear fake tan, please ensure it has been washed off thoroughly before wearing your dress, as unwashed tan can cause permanent discolouration to delicate fabrics.

We also ask that you avoid spraying perfume directly onto the garment, as this may leave lasting marks or odours.

Taking these simple precautions helps keep our dresses in beautiful condition for everyone to enjoy.

We do our best to assist with sizing and provide accurate recommendations to help you find the perfect fit. However, as sizing and body shapes can vary, we are unable to offer refunds if a dress does not fit as expected.

If you find that your item doesn’t fit, we’re more than happy to arrange an exchange for another style where possible. Please note that exchanges are subject to availability and timing, as we may not always be able to get another item to you before your event.

All garments are professionally steamed before dispatch, though minor creasing may occur during transit. If your dress arrives with light creases, please do not iron. Instead:

• Use a steamer on a low heat setting, or
• Hang the garment in a steamy bathroom to naturally relax the fabric.

If creasing persists, please contact our team — we’ll be happy to provide further guidance or solutions to help you prepare your dress for wear.

Please do not attempt to force a dress that feels too small or tight, as this can easily cause damage to the fabric or zipper.

All garments and zips are thoroughly inspected before being sent out, and zip damage caused by forcing a garment to fit is not covered under our Accidental Damage Protection.

If a zipper is damaged due to being forced, the cost of repair or replacement will be the responsibility of the customer.

For a change of mind, we are able to offer a store credit if we are provided notice within 14 days from the date that the garment is booked for. Notice provided less than 14 days prior to the booking date please contact us immediately. If your request to cancel falls inside the 14 days before your booking date, you must liaise directly with us to have the cancellation approved. Refunds are not provided under any circumstance.

In some cases we may need you to verify your identity by providing ID. This may be a valid drivers, passport, University ID. This is only to prevent potential fraud. If you are unable to provide these required details your order will likely be cancelled.

Items are not secured unless full payment has been made. Afterpay is available for bookings made online only. Cash is welcome

All of the above policies are to be abided by when using your store credit. Store credits are valid for 1 year after date of issue. Please note in the rare event your order is cancelled when using a store credit, your credit will be reissued for the same value. Store credits are not refundable

Please note all selling items are FINAL sale. We do not offer refunds or returns for change of mind.

We understand that accidents can happen, which is why we offer optional Accidental Damage Protection at checkout for just $10 per item.

This protection covers up to $50 worth of specialist cleaning or seamstress repairs for a single garment. If the cost of repairs exceeds $50, you will be required to cover the remaining balance.

For added peace of mind, Accidental Damage Protection can help you avoid unexpected expenses caused by minor mishaps. The protection provides coverage for a maximum of $200 in total repair or replacement fees. If repair costs exceed this amount, the remaining balance will be charged to you.

You can select this option at checkout by ticking the Accidental Damage Protection box on the Shopping Bag page. A reminder will also appear before completing your order.

What’s Covered

• Accidental tears or rips
• Missing or broken jewels or diamantes
• Stains that can be successfully removed through specialist cleaning

What’s Not Covered

• Lost or stolen items after delivery
• Deliberate or careless damage
• Stains that cannot be removed (in such cases, the full retail replacement value will apply as per our Terms & Conditions)
• Returns lost or stolen during transit
• Damage to zips 

Please familiarise yourself with our T&C's before hiring with
us. When hiring from Abc Dress Hire you are declaring that you accept
all terms and conditions listed below, and thus are agreeing to abide by
our rules and procedures accordingly. Abc Dress Hire reserves the right
to change said terms and conditions at its discretion without notice.

You must be 18+ to book with us, or a parent or legal guadian with the same residential address must book on your behalf. Their personal details (as outlined above) are required to book.